Mercure Krakow Fabryczna City

Friendly staff, lovely, clean room. Really nice breakfast, with great choice of food and beverage. Lovely pool, jacuzzi and sauna area. All nicely decorated for Christmas period. Complimentary instant coffee, teabags and bottled water. Some prompting on being green re towels and room cleaning - good to see.

The staff were always very helpful. The extra facilities are great, the gym is really big and the heat treatment room and pool were also great. Location was within walking distance of the tram so you could get into the city for about 80p within 20 minutes. Taxis were also cheap so could get back late no problem.

The cleanliness of the rooms was exceptional. The attention to detail and the high standards of hygiene were evident throughout my stay. The service at the reception desk was outstanding, particularly from Mr. Jakub Z. He is a true professional and a model for other receptionists at this hotel. He was efficient, quick in navigating the check-in and check-out system, and knowledgeable in answering all my questions. In addition, he was always smiling and helpful.

Very new clean. Great pool, and plenty of parking. Good facilities around and access to shop for forgotten supplies. Close to the centre with easy public transport or cheap Uber to the centre. Location, slightly out of the centre mean you felt you got a break from the hustle or centre.

Most of the receptionists were very helpful, the location (old factory) is really interesting, the hotel is stylish.